I leave OWA logged in (exchange 2013).
Every morning I have the "please re-enter your password" prompt.
I re-enter my password, and I get "We don't recognize this user ID or password".
I re-enter it a second time and it works.
I used to have a Microsoft Account with the same email address, but I changed the email address on that because it meant I couldn't get into the Exchange Admin / ECP. I had all sorts of weird and similar problems until I changed the email address on the microsoft account.
Hello,
With the public release of Service Pack 1 for Exchange 2013 and Office 2013, the MAPI over HTTP feature is now available. With the EverGreen technology of Office 365, can I assume that Exchange Online and Office ProPlus are already updated to support MAPI over HTTP?
Regards,
Eric Sjöberg
Hi,
New to Office365 so please beware with me.
We are a small company that currently is on the Midsize business plan (as it allowed greater flexibility with domain options and emails). I have just moved over from our old ISP the companies main employees and distribution groups, however I was wondering how best to add contractors?
Our previous ISP we would just create them a mailbox on the mail server whilst they worked for us and then deleted it, what is the best way to do this on our plan - we do not want to buy the full license for a contractor as they do not need access to Office365 Apps etc, just an email account.
Is there an easy way to do this? or best approach?
Your help is much appreciated.
Hi,
i have several users recently migrated to Office 365 Small Business" and "Office 365 Small Business Premium" licenses.
Items in their deleted folder show as "This item will expire in 22 days, to keep the item longer apply a different retention policy".
We would like to keep/archive all deleted items indefinitely, how can we achieve this? I don't see any option to enable archiving. Is this because of the plan we have? If so can it be achieved any other way?
Thanks,
Steve
hi
our SPF record used to be valid until recently. No changes were made to it, but now O365 reports it as invalid and the only way to get SPF record validated is to remove all our other sending IP from the record.
using Microsoft's tools, the following is valid:
v=spf1 include:spf.protection.outlook.com -all
but adding any IP field before will invalidate it... :-(
v=spf1 include ip4:166.23.233.21 ip4:204.126.222.64/26 include:spf.protection.outlook.com -all
is there any way to "validate" our SPF record? I've read up on SPF and I believe it is correct...
rgds,
- ron
We changed ISP and they changed our static IP. This meant our On-premises Exchange server wasn't receiving email from EOP because the IP of connector was incorrect. This was changed to our new one and mail flowed again.
We have some email accounts that are hosted on a third-party Exchange server, and all emails received by our on-premises server are forwarded directly to the third-party exchange server without saving a local copy. A few days after the Incoming connecter IP address was changed on EOP the on-premises transport send connector was found to be incorrect (it was forcing the mail to go through our old ISP SMTP server) this was changed to automatically follow the MX records, and the send connector was working again.
However, over this time, quite a few emails were forwarded ok from EOP to our on-premises server, and lost in the forwarding to the third-party server. Is there any way we can get this mail back? Any way we can access the Microsoft caches and manually forward them again?
Look forward to hearing soon. Thanks!
Hi,
1). I have a contact/people item that has an image, and I want to remove the image. The image on the contact appears in the Outlook Web App/People but it does not appear in my Outlook. In the Outlook Web App I am unable to edit/change/remove the image. How can I change the image of the contact in Outlook Web App?
2). This issue happens when accounts are auto linked (for example similar email address) and when I unlink the account, the image remains. Is there any way of preventing the image from transferring to the linked contact?
3). Is there any way of preventing contacts from linking automatically?
Thank you
I am having a problem deleting all of the Contacts related to an individuals email account. We are on Exchange Online Plan 2 and I have setup a few test user accounts. Importing the Contacts for a user from an exported PST file was not a problem but those same contacts are now visible on other users devices. Is it possible that the import process places the Contacts into a common Contact folder?
It is absolutely essential that the Contacts for each individual user remain confidential to that user's email account. I need to remove the incorrectly and commonly visible Contacts, of which there are several hundred, and reimport them correctly if this is possible. Can anyone describe the bulk removal and specific import process for me?
Thanks,
Phil Eldridge
I have not receive the mail from the particular domain what is the solution for that
Hi,
Office 365 K1 license provide POP3 email access. I want to use windows live mail for K1 user to access email.
The K1 pop3 require below:
POP setting
server name: outlook.office365.com
port:995
encryption : SSL
SMTP setting:
server: smtp.office365.com
port: 587
encryption: TTL
During configure windows Live mail, on smtp server configuration, the encryption method is only SSL available , not TTL. How can I configure POP3 on windows live mail.
thanks in advance.
Hi all,
we are setting up a TLS connection from our Office 365 domain to a trusted partner. I was able to find all information for the setup on my side, however the partner needs the following information:
TLS certificate CN
TLS certificate issuer CA
Please provide Root CA name and URL to Root CA public key download:
Name:
URL:
I found a similar question in this thread http://community.office365.com/en-us/f/158/t/51722.aspx but i think the answer is outdated.
Is the CN now <domainname>.mail.eo.outlook.com?What about Root CA and URL?
Best regards
Tobias
Hello!
I have a peculiar issue, most of the things for my customer are working well, but after upgrading to wave 15 and 2013 versions of desktop apps, 2 calendars were found to be empty. One is a resource mailbox and the other one an user mailbox.
Have you got any idea what has happened? Should I start looking for duplicates via PS or something else?
Best Regards,
Antti Ojanen
Hello;
We migrated to 365 Education package this year. We have a web portal that has all the teachers school emails inserted. When emailing from the portal the individuals that are being sent emails stop receiving them after 5 to 10 emails are sent to them. Below is the errors generated
Hi
We're evaluating Office 365 Small business premium and have one major issue. Our company has an ecommerce site which sends a confirmation email to the customer, blind copies our employees and a shared mailbox plus sends other notification emails to us internally. The emails are definitely sending but Office 365 employees don't receive them (gmail receives them fine) and they're not in the junk mail folder either.
I can find some of the emails in mail flow and they're just marked as "failed". I've tried adding the domain to the safe senders list but it hasn't helped. The emails come from wordpress@company.com with a return address to the shared mailbox.
Any other suggestions?
Thanks
I initially had an outlook.com account which I set up with a primary alias for my email
I purchased outlook (exchange online) and set it up such that I used the same mail address that I used for outlook.com. I was able to migrate successfully to the office online by exporting and importing from my old outlook.com account
I am using Outlook 2013 as my desktop client. Everything is working flawlessly with one exception. A list serv that I am a member of is sending messages that are being picked up in the old outlook.com account and not coming to the new exchnage online account.
I supposed I could delete my old outlook.com account but I cannot change the alias.
Can any one help with this
In setting up a trial of Office 365 and obtaining non-profit status for our organization, we were instructed to add a TXT or MX record to verify ownership of our domain. Our web developer mistakenly changed the MX record which or course broke email for our entire domain. Once the record was restored, email is working properly again except for when I try to send mail from Outlook/OWA to our domain. The mail is always bounced back undeliverable, status code 511. It's as if the faulty MX record is still cached somewhere but it's been several days since that was updated. Is there a way to force a DNS refesh or something like that?
Hi,
I have been trying to work with Office 365 Support since March 14th with an Exchange online request. I am now to the point where the support team does not respond to my emails or my ticket updates. I don't know of anywhere I can seriously file a complaint about this. Neither the technician nor his manager will respond, and I don't seem to have any recourse. Thankfully this is not a mission critical request, but I am very concerned about what may happen when we get to that. See email trail & online request trail below. I have opened a new request, and the new technician seems to understand me, but working on this current request has been awful. I know this is not a technical question, but if anyone knows where I can send my complaint, I would seriously appreciate it. Thanks.
Original Request:
I would like to increase the retention policy for my E1 plan. My understanding from the link below is that the maximum I can increase it to with E1 is 30 days and I must contact support to do so. Please confirm and please change it to 30 days.
Thanks.
http://help.outlook.com/en-US/beta/hh125820.aspx
"To change the retention period for deleted items in mailboxes in your organization, you must contact Office 365 support. The retention period can be set to any length of time. However, if you want to retain deleted items for longer than 30 days, the mailbox must have an Exchange Online (Plan 2) user license."
Email Trail:
3/14/2012
Hello Matthew,
My name is Ankush. I am the Support Professional working with you and will be the single point of contact for you on this case.
You can reach me using the contact information below, and referencing the Service Request # 1173290751.
I am researching on the issue and will call you once I have some potential information.
If you have any questions or concerns, please let me know.
Thank you for choosing Microsoft.
Thanks,
Ankush Rajbhar
Microsoft Technical Support Engineer | Microsoft – Online Services Support |Phone – 425.635.2998 (Ext 66275) |Email v-anraj@mssupport.microsoft.com | Hours: 10.00AM – 8.00PM PST, M-F
My Team Manager | Yusuf Bootwala| Office Phone – 425.635.2998 Ext - 68081 | Email – v-9yub@mssupport.microsoft.com | Hours: 10.00AM – 8.00PM PST, M-F
3/15/2012
Hi,
My case status online says you are waiting for info from me. I just want to make sure that isn’t the case, and please give me an update.
Thanks.
Matt
3/21/2012
Hello Matthew,
Greetings!! Hope you are doing great today.
This is in Reference to Microsoft Case # 1173290751 (Issue: Change administrator retention policy)
I tried contacting you today but was were not able to reach you as the call was redirected to voice mail.
Please let me know the suitable time and number to contact you.
If you have any queries or concerns please feel free to contact me I will be more than glad to assist you further. You can find my contact details in my signature
Thank you for contacting the Microsoft Online Services Technical Support
Thanks,
Ankush Rajbhar
Microsoft Technical Support Engineer | Microsoft – Online Services Support |Phone – 425.635.2998 (Ext 66275) |Email v-anraj@mssupport.microsoft.com | Hours: 10.00AM – 8.00PM PST, M-F
My Team Manager | Yusuf Bootwala| Office Phone – 425.635.2998 Ext - 68081 | Email – v-9yub@mssupport.microsoft.com | Hours: 10.00AM – 8.00PM PST, M-F
3/21/2012
Hello Matthew,
Greetings!! Hope you are doing great today.
This is in Reference to Microsoft Case # 1173290751 (Issue : Change administrator retention policy)
Kindly check the link mention below giving the brief description of the retention policy for deleted Items and deleted mailbox.
If you have any queries or concerns please feel free to contact me I will be more than glad to assist you further. You can find my contact details in my signature
Thank you for contacting the Microsoft Online Services Technical Support.
Thanks,
Ankush Rajbhar
Microsoft Technical Support Engineer | Microsoft – Online Services Support |Phone – 425.635.2998 (Ext 66275) |Email v-anraj@mssupport.microsoft.com | Hours: 10.00AM – 8.00PM PST, M-F
My Team Manager | Yusuf Bootwala| Office Phone – 425.635.2998 Ext - 68081 | Email – v-9yub@mssupport.microsoft.com | Hours: 10.00AM – 8.00PM PST, M-F
3/21/2012
Ankush,
Please check the following link and read the section labeled "Retention Period for Deleted Items."
http://help.outlook.com/en-us/140/hh125820.aspx
In my initial request to you I quoted the following:
"To change the retention period for deleted items in mailboxes in your organization, you must contact the Office 365 support. The retention period can be set to any length of time. However, if you want to retain deleted items for longer than 30 days, the mailbox must have an Exchange Online (Plan 2) user license."
We have an Exchange online plan E1, and I would like the retention period for deleted items increased to 30 days.
Please forward this to the appropriate people to make the change.
thanks.
Matt
3/27/2012
Ankush – Yusuf,
I have updated this request many times online requesting an update. Are you following this request? Can you give me an update? I just left a phone message for Yusuf as Ankush’s phone disconnects when I enter his extension.
This is extremely frustrating that you cannot take care of my request.
Please contact me.
3/28/2012
From: Ankush Rajbhar [mailto:v-9anraj@mssupport.microsoft.com]
Sent: Wednesday, March 28, 2012 10:38 AM
To: Matthew
Subject: SR#1173290751 | Issue : Change administrator retention policy
Hello Matthew,
Greetings!! Hope you are doing great today.
This is in Reference to Microsoft Case # 1173290751 (Issue : Change administrator retention policy)
As per our telephonic conversation forwarding you the power shell command to perform the task to change the administrator retention policy to 30 days.
Kindly check the attachment for the same.
If you have any queries or concerns please feel free to contact me I will be more than glad to assist you further. You can find my contact details in my signature
Thank you for contacting the Microsoft Online Services Technical Support.
Thanks,
Ankush Rajbhar
Microsoft Technical Support Engineer | Microsoft – Online Services Support |Phone – 425.635.2998 (Ext 66275) |Email v-anraj@mssupport.microsoft.com | Hours: 10.00AM – 8.00PM PST, M-F
My Team Manager | Yusuf Bootwala| Office Phone – 425.635.2998 Ext - 68081 | Email – v-9yub@mssupport.microsoft.com | Hours: 10.00AM – 8.00PM PST, M-F
From: Matthew
Sent: Wednesday, March 28, 2012 10:49 AM
To: Ankush Rajbhar
Cc: v-9yub@mssupport.microsoft.com
Subject: RE: SR#1173290751 | Issue : Change administrator retention policy
Importance: High
Ankush,
I have tried to explain this to you approximately 10 times. The powershell script you just sent me changes the deleted items retention policy (I have attached the instructions you sent) which would set items to be removed from deleted items after 30 days. This is not at all what I want. You have no understanding of what I am talking about, and I think it is time for us to re-assign this request to someone who can read the documentation I sent and take care of the request. Please let me know how we go about doing that.
Yusuf, if you can provide any insight and re-assign this request to someone who understands it, I would appreciate it.
Thanks.
Matt
From: Matthew
Sent: Thursday, March 29, 2012 9:33 AM
To: 'Ankush Rajbhar'
Cc: 'v-9yub@mssupport.microsoft.com'
Subject: RE: SR#1173290751 | Issue : Change administrator retention policy
Yusuf,
Can you please provide an update?
Tue 4/3/2012 2:19 PM
Ankush & Yusuf,
What is our service level agreement? Is there any timeframe that you will resolve (or even respond to) requests? Yusuf, do you have a manager I can speak with?
I would love to receive a response to an email or to one of the 5 requests for updates that I submitted online.
Thanks.
Matt
I have recently learned that I misspelled my reply to address. I need to correct that, but I can't find anywhere that specifically asks for my reply address. Would someone please let me know where to go to do that?
Ventry Karen