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Forwarding from one corporate Outlook account to another corporate Outlook account

January 20, 2015, 2:35 pm
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Good afternoon everyone:

Let me start of by saying please excuse the extra long question. I've been redirected twice and I'm just adding all the information from the different postings I made. I'll put a TL:DR at the bottom.

I'm assisting with an email migration at my job. The user has an email account. This email account is attached to a physical Windows user. I do not have access to the user credentials of that account, but I can get access to the email. I have attached the email to my own Outlook (running 2013) and I'm also able to access this email via the Outlook Web app. This account is shared with other users, even though it's a Windows User.

I have created a second email address. This second email address is a shared account. I have access to this account in my Outlook and also have access to this account in the Outlook Web app.

I have set up forwarding in the old email address. Email does get forwarded, sometimes. The old inbox has email being sent to specific folders. It seems email that gets sent to specific folders DO NOT forward to the new inbox. It seems email only forwards from the old account when the email is sent to the Inbox of that account and NOT a specific folder.

The user is getting frustrated and I cannot see any reason as to why the email isn't forwarding. I have created the same folder structure in the new account. The email still does not forward. I haven't created the same rules that are in the old account inside the new account; though that would take quite some time giving that there are a ton of folders with most of them having subfolders, with more subfolders. =(

Does anyone have any suggestions as to why the email wouldn't forward? There is only one user actively using this account right now, so it's not possible for me to check with other workers to see if they're having similar issues.

Also, I have noticed another odd issue. During some troubleshooting, I created a test folder in the old account. I then made a rule to move all email sent by me to this test folder. However, when I send email it does not go to the test folder. It goes to the inbox. So now I'm even more confused. This isn't the scope of the issue, but I thought it was nice information to add. It may help lead to a solution if it's a slightly common problem.

Thanks for any help y'all are able to provide!! I'd like to have some solution as soon as possible, be it temporary or permanent. Having to work on this one user is slowing my migration project down.

The steps I used to forward the email are below:

First step...

Go to outlook.office365.com

Go to our Admin panel

From there, I navigate to our recipients or users...

I view mailboxes

Open the mailbox and set a forwarding rule under the "Mailbox Features"

This works... sometimes...

The next time I open

Outlook.Office365.com

I go to my personal mailbox.

I open another mailbox

I open the mailbox that I want to apply the forwarding rule to

It's under Options > Accounts > Forwarding...

The user has yet to reply if this is working. It's difficult to get immediate responses because of an 8 hour timezone differences.

I haven't set anything else besides those two methods. Those steps can be found online. I am not doing anything related to "redirecting" as far as I know. However, when email is forwarded from the old account, it does not have "Fw" in the subject line. I don't know if forwarding and redirecting has become one thing now.

There are no rules within Outlook itself that is saying forward incoming email in the old inbox.

TL:DR: I'm an IT employee, and I'm having issues forwarding mail from one email account to another. I've set up forwarding within the old account, but some of the mail does NOT forward, and I don't know why. I have both accounts open on my end and when I send to the old account the mail arrives in the old account, and forwards just fine to the new account. I don't see anything wrong. The issue is happening to a user in a timezone 8 hours from mine. There is currently only one user actively using these shared emails, so I can't test with someone else..

Let me know if you need any more information. And please let me know if I'm naming the software incorrectly. I have listed the software I'm using below, just in case I'm naming things wrong.

Windows 7 Professional (Service Pack 1) x64

Mircosoft Office 365 ProPlus

Office Updates: Version 15.0.4675.1003 x32

Microsoft Outlook 2013

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RE: online archive

January 20, 2015, 11:47 am
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Nick how did you retain the folders. I have the same problem. I would appreciate your help.

Jaime

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What is the attachement size limit for Email?

January 20, 2015, 7:01 am
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Looking to see what the limit is, and if you can raise it. Where do you do this inside the Admin Portal?
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Manage Email Addresses in Exchange Online with DirSync post 3rd party migration

January 20, 2015, 2:05 pm
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We are about to migrate our email solution from a 3rd party to Exchange Online.  We plan to use DirSync with Password Sync.  What isn't clear is how email addresses are managed post migration.  Can these be managed in Exchange Online management console or do these need to be managed in the on-premises Active Directory?

thanks

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No Detail for "Inactive Email Users"

January 15, 2015, 1:49 pm
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Erick - what if they use forwarding to forward to another account, does that count as an inactive user?

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Exchange Online Protection ineffective.

January 12, 2015, 7:58 am
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Is it me or is EoP just Not Very Good? We have shifted from Google mail to Office 365 and since the move we've seen a marked increase in the amount of spam hitting our inboxes (not junk mail folders) from zero (yes, really, none whatsoever for several years) to a steady trickle of both spam and phishing emails which would probably result in malware infections. I've tried winding up the content filter to 1 and enabling all the other spam/malware/content filtering settings up as far as they will go and still they get through. I've actually been reduced to manually blacklisting some persistent source domains, something I never had to do when we used Google.

Seriously, Google has the drop on EoP for spam and malware protection unless there is something I'm missing? Can anyone advise?

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DLP policy tips don't show up in Outlook 2013 or OWA

January 15, 2015, 10:04 am
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Hello there,

I have configured a policy to block a message unless a user overrides if a SSN is detected. No tips show up, but after the user clicks send, they get an email notifying them that there message was not sent. This is not what I want. I am having the same issue in OWA and Outlook 2013. Thanks

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Mail server timing out on [xxxxxxx].mail.protection.outlook.com

January 23, 2015, 9:05 am
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Hi,

We are a small web hosting company having an issue with mail delivery to the [xxxxxxx].mail.protection.outlook.com servers.

Our server is at 192.157.233.20.

Seems like these IP addresses, all pointing to [xxxxxxx].mail.protection.outlook.com, cannot be reached by our mail server, or by telnet:

207.46.163.170
207.46.163.247
207.46.163.215
207.46.163.138

Our mail server times out against these addresses (probably indicative of a firewall block):

connect to honeywell-com.mail.protection.outlook.com[207.46.163.247]:25: Connection timed out

This means not a single email can be sent from our server to some [xxxxxxx].mail.protection.outlook.com domains, in particular:

mailhotindustries-com.mail.protection.outlook.com

at IP address:

207.46.163.215

Telnet output from 2 different addresses:

telnet 207.46.163.215 25
Trying 207.46.163.215...
telnet: Unable to connect to remote host: No route to host

Other message:
Trying 207.46.163.215...
telnet: Unable to connect to remote host: Connection timed out

This situation prevents valid email from getting to many domains, in particular:

mailhotindustries.com

honeywell.com

We have filled the form at:

https://support.live.com/eform.aspx?productKey=edfsmsbl3&ct=eformts

We have received form responses basically stating that our server IP address is not blocked, when in fact it is.

Please help :-)

Thanks.

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email issues 24/01/2015

January 24, 2015, 4:18 am
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I've not had any emails this morning - so tried to send emails via a gmail account to myself - they do not appear, but neither do I get any sort of bounce message.  Is this a system wide problem?  Or is it just me?  Thanks

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Email

January 24, 2015, 5:12 am
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I recently installed Office 365 Business Premium. My question is - how many emails can I have for one user licence?

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Office 365 Change plan - keep mailbox data?

January 24, 2015, 4:30 am
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Hi,

I want to change my Office 365 plan from E3 to Office Business Premium. I can see how to do that with the UI
and assigning licences.

The question is - how can I do it and not loose a mailbox for a user. Is there an easy way,
or do I have to do a PST export and import?

Thanks,

Ward.

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Can't make rules from Mailflow, access denied.

August 21, 2014, 5:32 am
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Hi,

We have an old email address, which we want to add a rule to.

But when I go to Mailflow -> Rules, I get the following message.

If I choose to ignore it and try to apply a new rule anyway, I get access denied when I try to add it.

We have tried applying rules on several, administrator accounts, but they all get the same error.

As there is no error message beyond the unusable text, I cant do a search for people with similar error.

This error have persisted in over a month.

Does anyone know of a fix to this, or what is the cause of the issue?

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365 blocking all mail as spam

January 27, 2015, 6:56 am
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I'm have a similar error as many others. I've set up to trail O365 accounts to test Lync federation integration and OneNote sharing. When I send mail to any address I receive this message:

Your message couldn't be delivered because you weren't recognized as a valid sender. Make sure your sending address is set up correctly and try to send the message again. If the problem continues, please contact your email admin.

Generating server: DB5PR02MB0631.eurprd02.prod.outlook.com
[removed by poster]
Remote Server returned '550 5.1.8 Access denied, spam abuse detected'
[removed by poster]
Remote Server returned '550 5.1.8 Access denied, spam abuse detected'
Original message headers:
Received: from DB5PR02MB0632.eurprd02.prod.outlook.com (25.161.239.142) by
 DB5PR02MB0631.eurprd02.prod.outlook.com (25.161.239.141) with Microsoft SMTP
 Server (TLS) id 15.1.65.19; Tue, 27 Jan 2015 14:47:49 +0000
Received: from DB5PR02MB0632.eurprd02.prod.outlook.com ([25.161.239.142]) by
 DB5PR02MB0632.eurprd02.prod.outlook.com ([25.161.239.142]) with mapi id
 15.01.0065.013; Tue, 27 Jan 2015 14:47:49 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From:[removed by poster]
To: [removed by poster]
CC: [removed by poster]
Subject: test mail
Thread-Topic: test mail
Thread-Index: AQHQOkAm3fzucR7MRU6exSLEzeApzQ==
Date: Tue, 27 Jan 2015 14:47:48 +0000
Message-ID: <1422370068280.55689@opcdemo2.onmicrosoft.com>
Accept-Language: en-GB, en-US
Content-Language: en-GB
X-MS-Has-Attach:
X-MS-TNEF-Correlator: <1422370068280.55689@opcdemo2.onmicrosoft.com>
MIME-Version: 1.0
X-Originating-IP: [79.141.135.29]
Return-Path: [removed by poster]
Authentication-Results: [removed by poster]; dkim=none (message not signed)
 header.d=none;[removed by poster]; dmarc=none action=none
 header.from=[removed by poster];
X-DmarcAction-Test: None
X-Microsoft-Antispam: UriScan:;
X-Microsoft-Antispam: BCL:0;PCL:0;RULEID:(3005004);SRVR:DB5PR02MB0631;
X-Exchange-Antispam-Report-Test: UriScan:;
X-Exchange-Antispam-Report-CFA-Test:
  BCL:0;PCL:0;RULEID:(601004);SRVR:DB5PR02MB0631;
X-Forefront-PRVS: 046985391D

 

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recovery of deleted email in exchange

January 26, 2015, 7:49 am
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I have exchange 365 which i have synchronised access both through Outlook and a Samsung Galaxy S4. Two days ago I deleted the inbox from the Galaxy assuming that this was just a view of exchange but that nothing else would be affected. Now it appears that a full week of inbox items are no longer available in Outlook, the webmail or exchange or the phone. 

I have read everything i can see and been through the avenues to recover deleted items on web and outlook that I can but cannot seem to find anyway to recover or even see these items help please.

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Error when uploading profile photo

January 27, 2015, 7:39 am
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I am the admin on our office 365 account.  When trying to upload a profile photo, I receive the following error and cannot change my profile photo.

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Printing from the portal/OWA crashes Xerox print controller

January 26, 2015, 4:03 pm
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We first encountered this last week only for Office 365 emails.

It happens with all our Kyrocera, Xerox, Dell and HP printers.  

When using the Browser File, Print option it sends an illegal/malformed? print job that actually takes our printers offline. They stay offline until phyically restarted even if the print job is canceled.  No other print jobs can happen until this is deleted and the printer is physically restarted.  

The fun part is as soon as the printer comes online the job resends and it takes our printers offline again.  Took forever to find one of the offending print jobs and delete it because it was a locally installed print driver printing directly to the IP address. We had to check every computer to find it.

Browser File, Print is death for the printers.  If you use the "three dots ... print" it prints fine or if you right click on the email and choose print it also works.  This is a work-around not a fix.

Our machines are all current with Windows 7 pro, automatic windows updates and Browser is IE 11.0.9600.17501 update 11.0.15.

Error message on Dell printer display is 016-302 restart printer.

We have been using Office 365 for about a year and this is a new problem.  It showed up about the time the menus along the top bar changed to the "my apps" square.  Or possibly it was an update related to IE or .net?

Microsoft please let us know when this has been restored to full function.  Currently I sent an email to all my users to not use the Browser print function.  Remember quality keeps customers from looking at other options.

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Delivery has failed to these recipients or groups

January 27, 2015, 6:59 am
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I´m receiveing Undeliverable error messages from postmaster@(removed by moderator).

The sender Domain is alngopco.com.

Can someone help ,e Delist this domain?

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Bogus Failed Delivery Notifications

January 26, 2015, 9:26 am
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Recently, I've started getting odd failed delivery notifications which don't mention *who* the delivery failed to.

There is nothing under the text "The following receipient(s) cannot be reached:"  This has happened 2-3 times in the past few days.

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Message Trace

January 27, 2015, 9:04 am
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The filters in Exchange Admin Center -> Mail Flow -> Message Trace don't work.

I take just the defaults, and enter in myself as the Sender.

It returns all messages, regardless of who the sender is.

Also, if I click on "Get All Results"  I never get more than the 500 that are initially shown.

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Group Email received if Sender is included in Group

January 27, 2015, 8:10 am
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Hi there,

we are currently using several Group Emails in my organisation. The problem is the user that sends an email using a group email address receives the email if he is part of the Group Email he is using. Is there a way the user can be excluded from receiving the emails?

Regards,

Max

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