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NDR with error code 550 5.7.1 Unable to Relay. ATTR11

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Hello,

Our company has a problem, where email sent from a specific external (non-O365) mailbox to our O365 mailbox results in NDR with error code #550 5.7.1 Unable to Relay. ATTR11 ##

 

Interesting thing is, that not all email gets rejected, but only random items.

Here's some diagnostic info from the external server, I could provide more if needed:

 

Generating server: external-address.com

external@address.com
AM3PR06MB210.eurprd06.prod.outlook.com #550 5.7.1 Unable to Relay. ATTR11 ##

Original message headers:

Resent-From: external@address.com
Received: from mail14-co1-R.bigfish.com (216.32.180.182) by
 DB3PRD0611HT002.eurprd06.prod.outlook.com (10.255.185.35) with Microsoft SMTP
 Server (TLS) id 14.16.353.4; Tue, 3 Sep 2013 08:17:30 +0000
Received: from mail14-co1 (localhost [127.0.0.1])    by mail14-co1-R.bigfish.com
 (Postfix) with ESMTP id 611F38C009B  for external@address.com; Tue,  3 Sep
 2013 08:17:29 +0000 (UTC)

 <....>

Any idea how to solve this?

 

PS: Office 365 New wave, Plan E3.

 

Thanks,

Vinc


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